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国家自然科学基金(71201087)

作品数:2 被引量:16H指数:2
相关作者:沈江徐曼更多>>
相关机构:天津大学南开大学更多>>
发文基金:国家自然科学基金更多>>
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基于SBR的多技能呼叫中心路由策略的仿真分析
呼叫中心在现代服务型社会中扮演中重要的作用,是企业连接客户的重要窗口。尽管目前已有大量的文献对呼叫中心进行了研究,但面对复杂的多技能呼叫中心,尤其是考虑基于技能的路由问题时,随着坐席数和技能数的增加,复杂度呈指数型增加。...
梁峰刘兵王谦石瑾
关键词:路由策略仿真
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New Algorithm for CBR-RBR Fusion with Robust Thresholds被引量:12
2012年
The case-based reasoning(CBR) and rule-based reasoning(RBR) fusion systems include a diverse range of fusion methods and their tasks are characterized by interleaving combination of the reasoning procedures. Existing approaches cannot clarify the complex relationships between data from the knowledge sources nor uniformly represent the heterogeneous case and rule knowledge in one fusion space. As a result, existing approaches fail to solve system fragility due to knowledge uncertainty and reasoning unreliability. For the purpose of addressing the difficulties, a novel algorithm for CBR-RBR fusion with robust thresholds(CRFRT) is proposed. Heterogeneous case and rule knowledge are uniformly represented in one defined fusion unitary space. The robust thresholds have been achieved to distinguish the complex relationships between meta-knowledge in the fusion space and to enhance system capacity of knowledge identification. Furthermore, fusion reasoning strategies are constructed for CRFRT and its procedure based on which robust solution of the fusion reasoning problem is obtained. Finally, CRFRT is validated by benchmark problems in machine learning. Compared with other CBR and RBR approaches, the reasoning efficiency and accuracy are increased by 5% and 2.2% respectively. The variations of system accuracy are decreased by 2% to 3.8%. The above results show that the CRFRT algorithm boosts the system's effectiveness and robustness. The proposed CRFRT can solve the fragility of complex intelligence decision system and give quality performance for fault diagnosis.
XU MadYU HaiyanSHEN Jiang
关键词:空间异质性规则知识
贝叶斯信息融合及其在心脏病诊断中的应用被引量:4
2013年
为提高医疗辅助诊断系统的检索效率,提高诊断准确率,降低误诊率,建立了基于贝叶斯学习与基于案例推理方法的信息融合模型。通过CBR方法进行案例检索,以贝叶斯网络作为数据挖掘工具,由病例样本获得诊断属性间的关系,建立CBR相似评价函数。CBR通过相似评价函数在病例库中检索与目标病例最相似的结果。通过对心脏病的医疗诊断实例对模型应用实现效果加以分析及验证。
徐曼沈江
关键词:CBRRBR信息融合
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